11 December 2013

Can't call UM - Event ID 44022


Unable to call UM


Every time a call is made to the UM server the following error is logged on the Lync server front end:-
Log Name:      Lync Server
Source:        LS Exchange Unified Messaging Routing
Date:          10/12/2013 09:27:05 PM
Event ID:      44022
Task Category: (1040)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lyncFE.lynclab.local
An attempt to route to an Exchange UM server failed.
The attempt failed with response code 504: exchum.lynclab.local.
Request Target: [DefaultUM@exchum.company.local], Call Id: [9f9a3df33d2544a9a22ff2c17feedcb5].
Failure occurrences: 4, since 10/12/2013 08:36:55 PM.
Cause: An attempt to route to an Exchange UM server failed because the UM server was unable to process the request or did not respond within the allotted time.
Check this server is correctly configured to point to the appropriate Exchange UM server. Also check whether the Exchange UM server is up and whether it in turn is also properly configured."


Make sure the dialplan is configured to use TLS (and not TCP).